Product Features & Service Definitions
Last Updated: 25th June 2026
This Product Features & Service Definitions document (“Definitions”) describes the features, functionality, operational scope, intended use, limitations, and commercial characteristics of subscription plans, promotional services, badges, indicators, AI-powered functionality, support services, and related digital services offered by Medsahra (“Platform”, “Company”, “we”, “our”, or “us”).
These Definitions form an integral part of, and should be read together with, the Platform’s Terms of Use, Seller Terms, Subscription & Payment Terms, Privacy Policy, Cookie Policy, and all additional Platform policies, notices, operational procedures, disclosures, and compliance requirements published by the Platform from time to time.
These Definitions are intended solely to describe how Platform services generally function in practice. They do not constitute guarantees of commercial outcomes, transaction success, uninterrupted availability, healthcare suitability, regulatory approval, legal compliance by users, or continuous feature availability.
Nothing in these Definitions excludes, restricts, or limits any rights, remedies, guarantees, protections, or obligations that cannot lawfully be excluded or limited under applicable law, including applicable consumer protection laws of the United Arab Emirates.
To the maximum extent permitted by applicable law, these Definitions shall be interpreted consistently with the Platform Terms of Use, Subscription & Payment Terms, and all applicable UAE laws and regulations.
If an Arabic-language version of these Definitions is published, the Arabic-language version shall prevail to the extent required by applicable law.
Certain consumer-facing notices, disclosures, invoices, communications, or legal documents may be provided in Arabic in accordance with applicable UAE legal requirements.
The Platform operates solely as a digital publication, communication, advertising, directory-style listing, and marketplace infrastructure service that enables users to publish listings, discover listings, communicate with one another, and access related marketplace functionality.
The Platform does not:
- own listed products, services, or businesses;
- participate in negotiations between users;
- act as a broker, dealer, distributor, reseller, escrow provider, customs broker, healthcare provider, financial intermediary, or transaction intermediary;
- facilitate or complete transactions between users;
- take possession of products, equipment, inventory, or businesses;
- transfer title or ownership;
- inspect products or businesses;
- control shipping, logistics, customs clearance, warehousing, or delivery operations;
- act as importer, exporter, distributor, or authorized healthcare representative;
- guarantee transactions, payments, commercial outcomes, or business opportunities;
- independently verify all listings, businesses, services, users, or claims;
- certify healthcare products, medical devices, businesses, or services;
- guarantee legal compliance, authenticity, ownership, quality, safety, licensing status, regulatory approval, or operational legitimacy of listings.
All subscription plans, promotional systems, visibility tools, AI-powered functionality, badges, and support services constitute digital services and digital access products only.
Certain features, categories, visibility tools, communication systems, promotional services, or operational functionality may not be available in all jurisdictions, devices, account types, categories, applications, or Platform versions.
The Platform reserves the right to modify, suspend, reorganize, restrict, expand, replace, discontinue, or update Platform functionality, categories, support structures, listing limits, promotional systems, moderation systems, search systems, algorithms, interface layouts, operational workflows, and technical functionality where reasonably necessary for legal, operational, regulatory, technical, security, compliance, commercial, or product-development purposes.
Service availability may be affected by maintenance periods, operational incidents, outages, cybersecurity events, technical limitations, infrastructure failures, regulatory restrictions, or third-party service interruptions.
1. Subscription Plans
Subscription plans grant access to a defined set of Platform features and operational functionality for a specified billing period, subject to the Subscription & Payment Terms and all applicable Platform policies.
1.1 Basic Plan
The Basic Plan is intended to provide users with foundational marketplace access and core operational functionality for browsing listings, publishing listings, communicating with other users, and organizing marketplace activity.
Basic subscribers may receive access to selected categories made available by the Platform from time to time, including categories relating to medical equipment, equipment services, logistics and customs, business for sale, business solutions.
Category availability may vary depending on operational requirements, geographic restrictions, moderation decisions, healthcare-related compliance considerations, account standing, legal restrictions, and Platform policies.
Provides access to the following catalogue categories: medical equipment, equipment services, logistics and customs and business solutions, but post listings only in medical equipment categorie.
Basic subscribers may access search and filtering functionality intended to assist users in locating listings based on criteria such as category type, equipment classification, seller location, pricing ranges, product condition, listing characteristics, service classifications, or keywords.
Search functionality, recommendation systems, and listing visibility systems are dynamic and algorithmically managed.
Search results and listing visibility may depend on relevance systems, personalization systems, moderation outcomes, listing quality, user activity, geographic considerations, category activity, search behavior, machine-learning systems, operational limitations, healthcare-related restrictions and commercial considerations.
Certain search systems, moderation systems, recommendation systems, ranking systems, spam-detection systems, fraud-prevention systems, and visibility systems may rely partially or entirely on automated processing, algorithmic systems, machine-learning systems or artificial-intelligence technologies.
Automated systems may affect listing visibility, recommendation placement, search rankings, moderation decisions, spam detection, content categorization and account restrictions.
The Platform does not guarantee that automated systems will operate without inaccuracies, interruptions, errors, false positives or inconsistent outcomes.
The Platform does not guarantee neutrality of search results, equal visibility between listings, uninterrupted search functionality, continuous placement, specific ranking positions, inquiry volume, user engagement, listing discoverability, or commercial performance.
Basic subscribers may save listings to favorites collections and create internal notes associated with listings for organizational and convenience purposes.
Favorites and notes functionality is provided solely as a user-convenience feature. The Platform does not guarantee uninterrupted retention, backup preservation, permanent storage, or continued availability of organizational data, saved listings, user-created notes, or historical records.
Basic subscribers may access AI-powered comparison functionality intended to assist users in comparing listings, products, equipment, services, specifications, or informational attributes.
AI-generated outputs are automatically generated informational tools only and may contain inaccuracies, omissions, errors, incomplete analysis, inconsistent outputs, or outdated information.
AI-generated outputs do not constitute medical advice, healthcare advice, legal advice, procurement advice, technical certification, engineering analysis, investment advice, customs advice, regulatory guidance, or professional consulting.
Users should not rely exclusively on AI-generated outputs when making healthcare, operational, legal, financial, regulatory, procurement, or commercial decisions.
Users remain solely responsible for independently evaluating listings, businesses, products, healthcare suitability, regulatory status, legal compliance, transaction risks, operational risks, and commercial suitability.
Basic subscribers may communicate with other users through Platform messaging systems.
Messaging functionality is provided solely as communication infrastructure.
The Platform does not participate in negotiations, verify user representations, guarantee message delivery, guarantee confidentiality, guarantee response times, or guarantee transaction completion.
The Platform may monitor, filter, review, retain, restrict, suspend, investigate, or disclose communications where reasonably necessary for moderation, fraud prevention, healthcare compliance review, legal compliance, dispute handling, enforcement purposes, security purposes, or regulatory cooperation.
Users remain solely responsible for maintaining account confidentiality, safeguarding login credentials, restricting unauthorized access to accounts, and activity conducted through their accounts.
Business users and organizational account holders remain responsible for actions conducted by employees, contractors, agents, representatives, delegated users, or other authorized persons operating under the organization’s account credentials.
The Platform may presume that actions performed through an authenticated account were authorized by the account holder.
Basic subscribers may maintain up to ten (10) active listings simultaneously unless otherwise specified by the Platform.
Listing publication rights remain subject to moderation systems, fair usage restrictions, anti-spam protections, duplicate-content restrictions, healthcare compliance review, quality-control mechanisms, operational limitations, technical constraints, and Platform discretion.
The Platform may reject listings, suspend listings, remove listings, restrict visibility, limit publication frequency, disable listings, or restrict abusive, manipulative, misleading, unlawful, automated, or operationally harmful activity.
Basic subscribers may access historical records relating to inquiries, communications, listing activity, account interactions, and operational activity, subject to applicable retention policies, legal obligations, technical constraints, privacy requirements, operational limitations, and regulatory requirements.
Basic subscribers may also receive standard support services.
Standard support is provided on a commercially reasonable efforts basis and does not constitute guaranteed response times, guaranteed issue resolution, dedicated account management, legal advice, healthcare advice, technical consulting, customs consulting, or regulatory advisory services.
Support availability may vary depending on operational capacity, staffing availability, technical limitations, legal requirements, communication-system availability, security incidents, regulatory matters, or system outages.
1.2 Professional Plan
The Professional Plan includes everything that Basic plan does and is intended for users requiring expanded listing capacity, enhanced operational flexibility, and prioritized support handling.
Provides access to the following catalogue categories: medical equipment, equipment services, logistics and customs business solutions and business for sale but post listings only in equipment services, logistics and customs business solutions categories.
Professional subscribers may receive substantially similar functionality available under the Basic Plan together with additional operational allowances, increased listing capacity, and enhanced support prioritization.
Professional subscribers may maintain up to ten (10) active listings simultaneously unless otherwise specified by the Platform.
Listing limits and publication rights remain subject to moderation systems, healthcare compliance review, anti-spam protections, duplicate-content restrictions, operational limitations, quality-control mechanisms, fair usage controls, technical limitations, and Platform discretion.
Professional subscribers may also receive standard support services.
The Platform reserves the right to modify support structures, communication methods, staffing models, escalation procedures, support availability, operational workflows and response processes at any time.
1.3 Business Plan
The Business Plan is intended for professional marketplace participants, distributors, healthcare-sector entities, consultants, service providers, and organizations requiring broader marketplace access and expanded operational functionality.
Business subscribers may receive access to expanded marketplace categories made available by the Platform, including categories relating to medical equipment, equipment services, business solutions, logistic and customs, businesses for sale, but post listings only business for sale and medical equipment categories.
Plan provides access to all catalogue categories, including medical equipment, equipment services, business solutions, logistic and customs, businesses for sale.
The Platform does not broker business sales, facilitate mergers or acquisitions, verify business valuations, verify ownership rights, verify financial statements, provide investment recommendations, provide transaction advisory services, or guarantee business opportunities.
Users remain solely responsible for conducting independent legal, accounting, operational, healthcare, financial, tax, commercial, technical, and regulatory due diligence.
Business subscribers may publish an unrestricted number of active listings, subject to moderation systems, fair usage controls, healthcare compliance review, anti-spam protections, technical limitations, operational restrictions, duplicate-content restrictions, quality-control mechanisms, and Platform discretion.
The Platform may restrict excessive activity, duplicate listings, manipulative behavior, misleading content, operationally disruptive activity, artificial visibility manipulation, or abusive publication practices at any time.
Failure to provide requested documentation within a reasonable period may result in listing restrictions, suspension of visibility features, removal of badges, temporary account suspension, permanent account restrictions, or termination of services.
Business subscribers may also receive standard support services.
Support availability may vary depending on staffing, operational requirements, technical limitations, communication availability, system incidents, regulatory matters, geographic considerations, security incidents, or legal requirements.
1.4 Explorer Plan
The Explorer Plan is intended for professional marketplace participants, distributors, healthcare-sector entities, consultants, service providers, and organizations requiring broader marketplace access and expanded operational functionality.
Explorer subscribers may receive access to expanded marketplace categories made available by the Platform, including categories relating to medical equipment, equipment services, business solutions, logistic and customs, businesses for sale, but can’t post any listings in all categories, only view listings.
Plan provides access to all catalogue categories, including medical equipment, equipment services, business solutions, logistic and customs, businesses for sale.
The Platform does not broker business sales, facilitate mergers or acquisitions, verify business valuations, verify ownership rights, verify financial statements, provide investment recommendations, provide transaction advisory services, or guarantee business opportunities.
Users remain solely responsible for conducting independent legal, accounting, operational, healthcare, financial, tax, commercial, technical, and regulatory due diligence.
The Platform may restrict excessive activity, duplicate listings, manipulative behavior, misleading content, operationally disruptive activity, artificial visibility manipulation, or abusive publication practices at any time.
Failure to provide requested documentation within a reasonable period may result in listing restrictions, suspension of visibility features, removal of badges, temporary account suspension, permanent account restrictions, or termination of services.
Explorer subscribers may also receive standard support services.
Support availability may vary depending on staffing, operational requirements, technical limitations, communication availability, system incidents, regulatory matters, geographic considerations, security incidents, or legal requirements.
2. Badges & Verification Indicators
Badges and verification indicators are informational features designed to enhance listing visibility and provide additional contextual information to users.
All badges remain subject to the limitations, disclaimers, and liability restrictions set forth in the Platform Terms of Use, Subscription & Payment Terms, and these Definitions.
Users acknowledge and agree that badges, indicators, rankings, visibility systems, promotional placement, AI-generated outputs, and verification-related features are informational and operational tools only.
Users shall not rely exclusively on such features as guarantees of authenticity, legality, healthcare compliance, safety, ownership, business legitimacy, transaction reliability, commercial suitability, financial condition, or operational status.
Independent due diligence remains solely the responsibility of users.
2.1 Verified Badge
The Verified Badge displays a “Verified” indicator on eligible listings and company profiles.
The Verified Badge is intended solely as a limited informational indicator that the Platform has reviewed certain basic information submitted by the user, which may include business-license information, contact details, or account-related documentation.
Verification systems may rely partially or entirely on user-submitted information, uploaded documentation, public records, third-party information, automated systems, or limited operational review procedures.
The Verified Badge may increase potential visibility within certain Platform interfaces and may affect how other users perceive a listing or profile.
The Verified Badge does not constitute certification, endorsement, inspection, healthcare approval, regulatory approval, governmental authorization, legal verification, ownership confirmation, safety verification, guarantee of authenticity, guarantee of business legitimacy, or confirmation of compliance with any laws, regulations, licenses, registrations, permits, certifications, or regulatory requirements in the UAE, GCC countries, or any other jurisdiction.
The Platform does not independently verify all claims, documentation, licenses, approvals, ownership records, financial statements, warranties, maintenance histories, or regulatory registrations associated with verified users or listings.
The Platform may revoke, suspend, modify, restrict, or remove verification status at any time where complaints are received, verification concerns arise, documentation appears incomplete, healthcare-related concerns exist, regulatory concerns arise, or misleading conduct is suspected.
2.2 Equipment-Specific Badges
The “No Accidents,” “Warranty,” “Service History,” and “First Owner” badges are informational indicators reflecting seller representations regarding equipment condition, maintenance history, ownership history, or warranty status.
The Platform does not inspect, test, certify, repair, maintain, or independently verify the condition, maintenance history, safety status, operational status, incident history, ownership history, warranty validity, or regulatory status of equipment.
The Platform does not guarantee the completeness, authenticity, enforceability, transferability, validity, or adequacy of maintenance records, ownership records, warranties, or service documentation.
2.3 Business-for-Sale Indicators
The “Owner” badge is an informational indicator reflecting the seller’s representation that the listing is posted directly by the business owner rather than by a third-party intermediary.
The Platform does not independently verify ownership rights, authority to sell, shareholder rights, business legitimacy, legal standing, liabilities, financial condition, or transaction readiness.
3. Promotional Services & Visibility Tools
Promotional services are advertising and visibility-enhancement tools intended to increase the potential exposure of eligible listings within certain Platform interfaces.
Promotional services may include enhanced catalog placement, listing-priority systems, temporary ranking enhancements, bump functionality, highlighted presentation, visual distinction tools, or promotional visibility packages.
Promotional services may influence the placement, appearance, prioritization, or visibility of listings within search results, category pages, recommendation systems, feeds, or other Platform interfaces for a defined period.
The Platform does not guarantee impressions, clicks, inquiries, lead generation, user engagement, sales activity, transaction completion, visibility duration, search prominence, ranking stability, commercial outcomes, or business opportunities arising from promotional services.
Visibility outcomes may depend on algorithmic systems, user behavior, personalization systems, moderation outcomes, category competition, geography, operational limitations, machine-learning systems, healthcare-related restrictions, and other factors subject to change.
Promotional effectiveness, ranking behavior, visibility duration, interface placement, search prominence, and recommendation visibility may vary substantially depending on category competition, user activity, moderation outcomes, algorithmic systems, personalization systems, operational changes, Platform updates, healthcare-related restrictions, regional limitations, and technical constraints.
The Platform is not obligated to maintain historical ranking behavior, legacy visibility systems, prior interface layouts, prior promotional mechanics, or historical algorithmic methodologies.
The Platform reserves broad discretion regarding ranking systems, recommendation systems, search-result positioning, visibility logic, promotional mechanics, catalog organization, interface layouts, and prioritization systems.
Users acquire no ownership rights, exclusivity rights, vested rights, guaranteed placement rights, or permanent visibility rights in relation to promotional systems or visibility positioning.
4. AI-Powered Tools
AI-powered tools, including smart-comparison functionality, automated summaries, or automated informational outputs, are provided solely for informational and convenience purposes.
AI-generated outputs may automatically generate comparisons, summaries, categorizations, or informational content based on Platform data, user activity, automated systems, or third-party information sources.
AI-generated outputs are generated without human verification and may contain inaccuracies, omissions, incomplete analysis, inconsistencies, outdated information, or operational errors.
AI-generated outputs do not constitute healthcare advice, medical advice, legal advice, investment advice, technical certification, procurement advice, customs advice, regulatory guidance, or professional consulting.
Users should not rely exclusively on AI-generated outputs when making healthcare, operational, commercial, financial, procurement, legal, or regulatory decisions.
Users remain solely responsible for independently verifying AI-generated outputs before making decisions or entering into transactions.
5. Support Services
Support services are provided according to the tier associated with a user’s active subscription plan or paid feature.
Standard Support is provided through email and in-platform communication channels on a commercially reasonable efforts basis.
No guaranteed response times, guaranteed availability levels, or guaranteed resolution timelines apply.
Priority Support provides prioritized handling of inquiries and operational requests.
While commercially reasonable efforts may be made to accelerate responses, no specific response times, guaranteed issue resolution, dedicated consulting services, or guaranteed operational outcomes apply.
Support availability may vary depending on staffing availability, operational limitations, technical issues, communication-system availability, legal requirements, regulatory matters, security incidents, or service interruptions.
Support Services (Standard or Premium) are strictly limited to technical and administrative assistance regarding the Platform’s interface, account management, catalogue access, listings, subscriptions, badges, communication tools, and other Platform functionalities related to medical equipment, medical services, logistics and customs, ready-made medical businesses, consulting, and transaction support categories. Support staff are not authorized to provide, and shall not be deemed to have provided, legal, regulatory, medical, compliance, licensing, customs, tax, investment, or professional advice, including interpretations of UAE or GCC healthcare laws, guidance on EDE/MOHAP or other regulatory registration processes, or opinions regarding the regulatory suitability, certification, importability, or legality of any products or services listed on the Platform. Users remain solely responsible for obtaining independent professional advice for all regulatory, legal, compliance, operational, and commercial matters.
6. Healthcare & Regulatory Disclaimer
The Platform may contain listings relating to healthcare services, medical devices, healthcare equipment, healthcare consulting, logistics services, customs-related services, regulated products, or medical businesses.
The Platform operates solely as a publication, communication, advertising, directory-style listing, and marketplace infrastructure service.
The Platform does not:
- approve healthcare products;
- certify medical devices;
- verify patient safety;
- guarantee healthcare compliance;
- validate customs authorization;
- verify import legality;
- confirm regulatory registration;
- validate healthcare licensing;
- act as a healthcare provider, medical distributor, customs broker, regulatory advisor, or MOHAP agent.
Users publishing healthcare-related listings, advertisements, claims, descriptions, promotional materials, medical equipment content, or other regulated products or services remain solely responsible for ensuring compliance with all applicable healthcare advertising laws, healthcare regulations, customs requirements, medical-device regulations, import/export restrictions, licensing obligations, marketing authorization requirements, and other regulatory requirements applicable in the UAE, GCC countries, and any other jurisdictions where such products or services are advertised, offered, distributed, imported, exported, or made available.
Sellers remain solely responsible for obtaining and maintaining all licenses, permits, registrations, approvals, healthcare advertising approvals, marketing authorizations, customs authorizations, import permissions, export permissions, and other regulatory approvals required under applicable laws and regulations of the UAE, GCC countries, and any other jurisdictions where their products or services are marketed, distributed, imported, exported, offered, or made available.
The Platform may remove, restrict, suspend, reject, or report healthcare-related content where the Platform reasonably believes healthcare advertising restrictions may be implicated, regulatory approvals appear incomplete, seller authority is unclear, product legality is uncertain, patient-safety concerns may arise, or government inquiries or complaints exist.
The Platform may cooperate with regulators, healthcare authorities, customs authorities, law-enforcement authorities, or government agencies where reasonably necessary to comply with applicable law, regulatory obligations, or government requests.
Nothing on the Platform constitutes medical advice, healthcare advice, regulatory approval, technical certification, healthcare endorsement, procurement advice, or patient-safety assurance.
Any user listing medical devices, medical equipment, healthcare-related products, or other regulated products shall be responsible for displaying any permit numbers, marketing authorization numbers, registrations, licenses, approvals, certifications, or other regulatory identifiers required under the laws of the applicable jurisdiction. The Platform reserves the right to conduct automated checks, manual reviews, or request supporting documentation to verify such information against publicly available registries, regulatory databases, or information provided by the user. Listings containing unverifiable, inaccurate, expired, misleading, or non-compliant regulatory information may be suspended, restricted, removed, or rejected without notice or refund of any associated fees.
7. Prohibited & Restricted Listings
The Platform reserves the right to prohibit, restrict, remove, suspend, or refuse listings, advertisements, promotional content, products, services, businesses, or communications involving counterfeit products, expired medical equipment, unlawful imports, sanctioned products, prohibited medical claims, misleading healthcare representations, unsafe products, unauthorized healthcare products, unlawful services, deceptive business practices, fraudulent activity, or products or services prohibited under applicable law.
The Platform may take enforcement action without prior notice where reasonably necessary to comply with legal obligations, regulatory requirements, healthcare restrictions, operational integrity requirements, or security concerns.
8. Platform Operational Discretion
The Platform reserves broad operational discretion regarding the operation of search systems, recommendation systems, visibility systems, moderation systems, AI-powered functionality, messaging systems, support structures, verification systems, listing categorization systems, promotional systems, and operational workflows.
The Platform may investigate complaints, remove content, suspend listings, restrict functionality, revoke badges, limit visibility, request documentation, reorder listings, modify algorithms, change categories, alter interface layouts, suspend promotional systems, implement anti-spam protections, or restrict operationally harmful activity where reasonably necessary to maintain operational integrity, address legal or regulatory risks, protect users, comply with applicable law, respond to government requests, investigate misconduct, enforce Platform policies, or protect Platform security.
The Platform may temporarily freeze listings, suspend visibility, pause promotional functionality, restrict communications, disable accounts, or limit operational functionality while investigations, moderation reviews, healthcare compliance reviews, fraud investigations, legal reviews, or regulatory inquiries are ongoing.
Temporary restrictions may remain in effect for the duration reasonably necessary to complete operational, legal, security, healthcare, or regulatory review processes.
9. Electronic Communications & Records
Users acknowledge and agree that electronic communications, digital notices, click-wrap agreements, electronic acceptances, electronic records, digital invoices, account notifications, and electronic disclosures may satisfy legal communication, notice, recordkeeping, and signature requirements under applicable law.
The Platform may communicate with users electronically through email, account notifications, messaging systems, website notices, or other digital communication methods.
10. General Disclaimers
All Platform services, subscription functionality, promotional systems, visibility tools, AI-generated outputs, badges, search systems, recommendation systems, support services, and operational functionality are provided on an “as available” and “as is” basis to the maximum extent permitted by applicable law.
The Platform does not guarantee uninterrupted availability, continuous operation, data preservation, transaction success, commercial outcomes, visibility consistency, healthcare suitability, regulatory compliance of users or listings, uninterrupted communication systems, or listing performance.
The Platform is not responsible for disputes between users, failed negotiations, delivery failures, customs delays, payment defaults, business disputes, healthcare disputes, regulatory enforcement against users, data loss, deletion of historical records, interruption of communications, third-party service interruptions, or reliance on badges, rankings, AI-generated outputs, or promotional systems.
Nothing in these Definitions excludes or limits rights or protections that cannot lawfully be excluded under applicable law.
Users remain solely responsible for evaluating listings, products, services, businesses, counterparties, healthcare compliance, legal risks, operational risks, financial risks, regulatory risks, and transaction suitability.
Use of the Platform occurs entirely at the user’s own risk.
Nothing in these Definitions limits liability that cannot lawfully be excluded under applicable law, including liability arising from fraud, willful misconduct, or gross negligence where such limitation is prohibited by law.
11. Conflict & Precedence
In the event of any conflict between these Definitions and other Platform legal documents, the order of precedence shall be:
- Terms of Use;
- Subscription & Payment Terms;
- User Terms;
- These Definitions.
Feature descriptions do not create binding obligations beyond what is contained in the Platform’s formal legal policies.
